Refund & Exchange Policy

1. Store Orders — No Refunds, Exchange Only

Purchases from the Okhrang Store (books, merchandise and other physical products) are not eligible for refunds. Instead, we offer an exchange within 3 days of delivery.

• Contact us within 3 days of the parcel being delivered to request an exchange.
• Exchanges are accepted for items that arrived damaged, defective, incorrect, or in the wrong size/variant.
• The item must be unused, in its original condition and packaging.
• Once your request is approved, we will arrange the exchange. Depending on the case, replacement is shipped after we receive the original item back.
• Requests made after 3 days of delivery cannot be accepted.

To request an exchange, email support@bodookhrang.com with your order number, a short description of the issue, and clear photos of the item and packaging.

2. Subscriptions (SaaS)

Due to the digital nature of the Bodo Okhrang SaaS platform and AI translation limits, payments made for subscriptions are generally non-refundable.

We may consider subscription refund requests on a case-by-case basis under the following circumstances:

• Duplicate charges resulting from a technical error.
• Significant, prolonged service downtime that prevents the use of core features (OkhranGPT, OkhranGTR).

3. How to Contact Us

For store exchanges, contact us within 3 days of delivery. For subscription issues, contact us within 7 days of the billing date at support@bodookhrang.com. Please include your order/invoice number and a detailed explanation of the issue.

4. Processing Time

Approved exchanges are dispatched within 5–7 business days of receiving the returned item. In the rare case a subscription refund is approved, it is processed within 5–7 business days and credited back to the original method of payment via our payment gateway, Razorpay.